FAQ

Customer Service Hours:
📞 Phone: (612) 454-1420
✉️ Email: [email protected]
⏰ Hours:
Mon-Fri: 8 AM - 8 PM EST
Sat: 9 AM - 2 PM EST
Closed Sundays & major holidays

Ordering

Q: Missing order confirmation?
A: First check spam/junk folders. Still missing? Email us with your name + order details to verify.

Q: Can I change/cancel my order?
A: Orders process instantly after payment. Changes/cancellations are rarely possible but contact us immediately to try. If unsuccessful, you may return unused items (see Return Policy).

Q: What payment methods do you accept?
A: Visa, Mastercard, Amex, Discover, PayPal, Cash App, Afterpay, Affirm.
→ Note: Buy-Now-Pay-Later returns refunded as store credit.
→ Expired cards? Refunds issued as store credit.

Q: Do you price match?
A: Yes! Email us within 10 days of purchase if you find a lower price on the same item. Valid for identical products only.

Shipping & Returns

Q: Where’s my order?
A: Track via your shipping email. USA orders: 3-5 business days. International: 10-21 business days. Delays? Contact us!

Q: How do I return an item?
A: Email us first! Returns to:
6417 PENN AVE S. STE 7-1458
MINNEAPOLIS, MN 55423
(Unused items in original packaging only within 30 days)

Q: Who pays for return shipping?
A: Customers cover return costs unless item is defective/wrong (contact us within 48 hours of delivery).

Other Policies

Q: Can I exchange an item?
A: We don’t do direct exchanges. Return your item and place a new order.

Q: Can I return online purchases in-store?
A: No – online orders must be mailed to our Minneapolis return center.

Q: What about damaged/wrong items?
A: Email photos within 48 hours of delivery! We’ll cover return shipping + fix the issue.